Services

Services are offered under the new GP Contract, but how does this affect our patients?

  1. Patients are registered with the Practice - The Fisher Medical Centre.
  2. The Practice consists of eight doctors, two assistants and two GP registrars - The Partnership. It is not a limited partnership.
  3. Patients are registered with the practice, but can request a partner of their choice. Obviously it will not always be possible to consult with the specific doctor, due to courses and holidays.
  4. Services are also available for temporary residents or for immediately necessary treatment.
  5. We provide services for patients who are ill or believe themselves to be ill. We manage patients with chronic diseases.

In addition we offer:

  • Child Health Surveillance (under five years)
  • Immunisations
  • Travel Injections and Advice
  • Flu Injections
  • Minor Injuries
  • Women's Health - Contraception (including coil fitting) and HRT
  • Minor Surgery
  • Cervical Cytology

Specialist nurses supported by doctors will run clinics for those patients suffering from:

  • Asthma or chronic obstructive pulmonary disease – Respiratory Clinic or other support
  • Diabetes – Diabetic Clinic
  • Coronary heart disease or stroke – Vascular Clinic
  • Hypertension – Vascular Clinic
  • Chronic Renal (Kidney) Disease – CKD Clinic

All patients suffering from chronic diseases are strongly advised to attend relevant clinics on an annual basis where your condition can be monitored and your medication reviewed to ensure you are obtaining the maximum relief: providing an opportunity to ask any questions regarding your condition.

The practice contract is with North Yorkshire & York Primary Care Trust.
Telephone 01423 815150.

In-house clinics

Full team support is provided by experienced district nurses, health visitors and midwives. See contact numbers. The practice hosts a skilled nursing team consisting of practice nurses, district nurses, health visitors and midwives.

The practice nurse team offer a range of services:

e.g. Dressings, Injections. Ear Syringing, Cytology, Disease Management Clinics, Treatment of Minor Injuries: as well as offering health advice.

The district nurses support patients and carers in their homes or at the surgery. The midwives provide full prenatal, antenatal and postnatal support. Further leaflets are available on request.

Walk-in centre

The nearest Walk-in Centre is 31-33 Monkgate, York. Please allow sufficient time when attending in case you need to use the pay and display.

Blood Tests and X-Rays

Doctor will give you a form and a yellow slip. Hand in the form to reception - a label with your details will be attached. Attend Skipton General Hospital any morning 9.00 - 11.30am for the test. Please note: no label, no test.

For X-Rays hand form to reception for a label. Ring Skipton General Hospital for an appointment details on the reverse of the form. Please note: no label, no x-ray.

Note: A new method of ordering tests is currently being trialled. In this case you may be given a bar-coded form which does not require additional labels. You MUST present this form when you attend for your test.

Results

Your test results may be obtained by telephone between the hours of 1.30 and 3.30pm, extension 221. It is important that you keep the yellow slip given to you by your doctor to enable you to name all the tests that have been carried out. Some tests take longer and you may be requested to ring back at a later date.

Repeat prescriptions

Extension 205

Many patients have medicines prescribed on a regular basis eg for blood pressure, asthma and diabetes. You will receive a printed prescription with a tear-off slip bearing a list of your regular medication. Use this tear-off slip to reorder either by post or by leaving it at the surgery. For safety and accuracy we do not take telephoned prescription requests.

Our staff need about 48 hours to process requests so leave sufficient time for us. We can send your prescription to any of the pharmacies where you can collect your medicines directly.

All repeat prescriptions have a review date so that your condition can be monitored either by your doctor or by one of the specialist nurses or pharmacist. Pharmacist Lesley Perkins is available on ext. 236 for prescription queries:

  • Monday, Wednesday and Friday - mornings.
  • Tuesday and Thursday - afternoons

Referrals

Choose & Book

Doctor will ask you to collect a booklet from Reception. The booklet contains information on the hospitals you can choose to be referred to. The Practice Secretary will write to you with a detailed list of the hospitals for your specific referral, the letter will include a Unique Booking Reference Number. When you contact the hospital of choice you will be offered an appointment date and time.

If you have any queries regarding your referral, please telephone the hospital and ask for the specific consultant's appointment clerk who will be able to assist you. If you are unsure of the consultant's name, just say the speciality (ie surgery, orthopaedics).

Travel Clinic

Travel Health Questionnaire

The Travel Health Questionnaire can be downloaded from this site, or a copy can be obtained from the reception desk at Skipton.

  • Please complete the questionnaire and return it to the practice nurse as soon as possible
  • Where possible, make an appointment at least 4 weeks before departure
  • A form should be completed for each person travelling

Violent Patients

We have zero tolerance. Any patients using or displaying threatening behaviour or abusive language towards doctors, staff, fellow patients or visitors will be requested to leave or be removed from the practice. Arrangements for violent patients to see a doctor are via the Primary Care Trust, Tel 01423 815150. The present arrangement is with Dyneley House Surgery.

Complaints

We will try our best at all times. Occasionally, you may feel that we have failed you in some way. Most complaints arise out of misunderstandings. They occur particularly when we are busy and when our patients are worried and unwell. Simple explanations and apologies may often be sufficient to settle complaints. Try to mention it at the time: you may be able to talk over the problem. If you feel you cannot do this, but would like to draw attention to a problem, then there is a complaints procedure.

Please ask for a leaflet with details on how to make a complaint and how your complaint will be dealt with. We welcome suggestions on how we can improve our service. If you wish to discuss areas of concern, please contact Jenny Hutchinson, practice manager.

Back to top